MonoPlay Cookie Policy

Last updated: May 15, 2026

This Cookie Policy explains how MonoPlay collects, stores and uses cookies and similar tracking technologies when you access the platform. It applies to all users who visit the website, regardless of their account status. Reading this document alongside the Privacy Policy will give you a complete picture of how your data is handled.

The policy covers the types of cookies used, their purpose, storage duration and the controls available to you. MonoPlay is operated by Lumina Holdings Limitada, registered under number 3-102-924718, operating under an international remote-gaming authorisation. This document is intended for adults aged 18 and over, consistent with the platform's minimum age requirement.

Interpretation and Definitions

This section establishes the core terminology used throughout this Cookie Policy. Consistent definitions help avoid ambiguity and ensure you understand exactly what each term refers to when it appears in the text.

Key Terms Explained

The Company refers to Lumina Holdings Limitada, the operating entity behind MonoPlay. Cookies are small data files placed on your device by a website during a visit. Website means the MonoPlay platform and all associated pages accessed through the official domain.

User refers to any individual who accesses the website, whether registered or not. Personal data means any information that can directly or indirectly identify a natural person. Session describes a single continuous period of website activity between login and logout or browser closure.

Scope of This Policy

This policy applies to cookies set by MonoPlay directly, as well as those placed by third-party services integrated into the platform. It does not cover cookies set by external websites linked from MonoPlay pages. Those third-party sites operate under their own privacy and cookie policies.

What Cookies Are

Cookies are a standard web technology used across virtually every website. Understanding how they work helps you make informed decisions about your browser settings and data preferences.

Basic Mechanics

When you visit a website, a small text file is placed on your device. This file contains a unique identifier that the server can read on your next visit. Cookies do not execute programmes or carry viruses. They store information such as session tokens, preference settings or browsing activity in a format the browser can retrieve.

The data held in a cookie is limited in scope. It typically relates to your interaction with the website rather than your identity. However, when combined with account data, cookies can be linked to personal data as defined under applicable data protection rules.

Connection to Personal Data

On their own, most cookies do not identify you by name. Once you log in to a MonoPlay account, cookie data may be associated with your registered profile. At that point, any information linked to that cookie falls within the scope of personal data processing described in the Privacy Policy.

Types of Cookies Used

Cookies vary in how long they remain on your device and what triggers their removal. MonoPlay uses two primary types, each serving a different function within the platform.

Session Cookies

Session cookies exist only while your browser remains open. They are automatically deleted when you close the browser tab or window. These cookies are used to maintain your logged-in state, carry selections between pages and preserve form data during your visit.

Because they do not persist beyond the browser session, session cookies pose a lower data-retention concern. They are essential for core website functionality and cannot be disabled without disrupting basic features such as account login and cashier navigation.

Persistent Cookies

Persistent cookies remain on your device after the browser is closed. Their lifespan is defined by an expiry date set at the time of creation, which can range from a few days to several months. MonoPlay uses persistent cookies to remember your language preference, currency setting and certain display options.

These cookies do not store sensitive financial or identity data. Their purpose is to reduce the need to re-enter settings on each visit. You can delete persistent cookies at any time through your browser settings.

Cookie Categories

Cookies can also be grouped by their function rather than their lifespan. MonoPlay applies distinct categories, each with a defined purpose, to maintain a clear separation between necessary operations and optional enhancements.

Essential Cookies

Essential cookies are required for the website to function. They handle authentication tokens, security checks, CSRF protection and server-side session management. Without these cookies, actions such as logging in, depositing funds or verifying your identity cannot be completed.

Because they are technically necessary, essential cookies do not require your consent under applicable frameworks. They are active whenever you use the platform.

Functionality Cookies

Functionality cookies store your preferences so the platform can present content in your chosen format. Common examples include saved language selection, preferred odds format and currency display. These cookies improve usability but are not required for basic access.

You may disable functionality cookies through your browser or consent settings. Doing so will not prevent access to the platform but may result in your preferences being reset on each visit.

How Cookies Are Used on the Platform

Cookies serve several specific roles within the MonoPlay environment. Each use case is tied to a defined operational or security function, not general data collection.

Authentication and Account Security

When you log in, a session cookie is created to verify your identity across pages without requiring repeated entry of credentials. This token is tied to your account session and expires when you log out or close the browser. It is also used to detect suspicious activity, such as session hijacking or access from an unrecognised device.

Account-security controls on the MonoPlay platform include IP monitoring and device-level checks. Cookies support these controls by providing consistent session identifiers during your visit.

Preferences and Site Performance

Persistent cookies record settings such as your selected language, time zone display and notification preferences. These are retrieved on your next visit so you do not need to reconfigure them each time.

Analytical cookies track aggregate data such as page load times, navigation paths and feature usage. This information is reviewed to identify technical issues and improve the platform's performance. Analytical data is not linked to individual account profiles in its aggregated form.

Payment and Cashier Functionality

Cookies used during deposit and withdrawal flows help maintain state across the cashier process. For example, they preserve your selected payment method and transaction progress if the page refreshes. These are typically session-level cookies and are not retained after the transaction is complete.

User Choices and Consent

You have meaningful control over how cookies operate on your device. MonoPlay provides both platform-level and browser-level mechanisms for managing cookie preferences. Understanding the impact of each option allows you to make an informed choice.

Managing Consent on the Platform

On your first visit, you will be presented with a cookie notice outlining the categories in use. You can accept all categories, accept only essential cookies or adjust your preferences for each optional category separately. Your selection is stored and applied to subsequent visits.

You can revisit your consent settings at any time. Withdrawing consent for optional categories will not affect the lawfulness of processing carried out before withdrawal. Essential cookies remain active regardless of your selection, as they are required for the platform to operate.

Consequences of Disabling Cookies

Disabling non-essential cookies generally has no impact on your ability to place bets, make deposits or withdraw funds. However, functionality cookies that store your display preferences will no longer persist between sessions. Some third-party integrations, such as embedded live chat or analytics tools, may also be affected.

The following options are available to you:

• 🛡️ Accept only essential cookies through the consent panel
• 📌 Adjust category preferences individually at any time
• 🔑 Delete all stored cookies through your browser settings
• 🧠 Block third-party cookies while allowing first-party cookies
• 📎 Use private or incognito browsing to limit persistent storage

Browser Settings and Cookie Management

All major browsers include built-in tools for viewing, deleting and blocking cookies. The steps vary slightly by browser, but the core controls are consistent. Adjustments made in your browser apply to all websites, not only MonoPlay.

Instructions by Browser

For Google Chrome: navigate to Settings, then Privacy and Security, then Cookies and Other Site Data. You can block all third-party cookies, clear existing cookies or set exceptions for specific sites.

For Mozilla Firefox: open Preferences, go to Privacy and Security, and find the Cookies and Site Data section. Firefox allows you to clear cookies on browser close or manage site-specific permissions.

Safari and Mobile Browsers

On Safari for macOS, go to Preferences and select the Privacy tab to manage website data. On iOS Safari, the equivalent settings are found under Settings, Safari and Advanced. For Microsoft Edge, the path is Settings, followed by Cookies and Site Permissions.

Mobile browsers on Android and iOS also allow cookie management, typically found under browser settings or privacy controls. Clearing cache and browser data on mobile devices removes stored cookies across all visited sites.

Third-Party Cookies and Data Sharing

Some cookies on the MonoPlay platform are set by third-party service providers rather than by MonoPlay directly. These arise from integrated tools for analytics, live support, payment processing and promotional tracking.

Categories of Third-Party Providers

Third parties whose cookies may be present include analytics platforms that measure aggregate site usage, payment providers that handle cashier flows and customer support tools that power live chat functionality. Each provider operates under its own data processing agreement and privacy policy.

MonoPlay does not sell personal data to third parties. Data shared with providers is limited to what is necessary for them to deliver their service. Where required, processing agreements align with applicable data protection standards.

Data Disclosure Boundaries

Information collected through cookies is not disclosed to unaffiliated parties for marketing or profiling purposes without a lawful basis. Third-party cookies placed for analytics are typically anonymised or aggregated before processing. Targeting cookies, if active, may be linked to your browsing behaviour but are subject to your consent preferences.

• 🏦 Payment providers: session-level data for transaction security
• 🎲 Game providers: integration tokens for lobby and game access
• 🧩 Analytics platforms: aggregated usage metrics only
• 📞 Support tools: session identifiers for live chat continuity

Data Retention and Security Measures

Cookies and the data they contain are subject to defined retention periods. MonoPlay applies technical controls to protect cookie data from unauthorised access during storage and transmission.

Retention Periods

Session cookies are deleted automatically when the browser is closed. Persistent cookies have expiry dates set at creation, typically ranging from 30 days to 12 months depending on their function. You can remove any cookie before its expiry date by clearing browser data manually.

Security Controls Applied

Cookies that carry authentication data are protected using secure and HTTP-only flags, which prevent JavaScript access and restrict transmission to encrypted connections. This reduces the risk of session token interception during data transfer.

MonoPlay applies encryption, access controls and monitoring as part of its broader information security framework. These measures cover not only cookie-based data but all personal data processed through the platform. No system is entirely risk-free, but these controls reflect standard security practice for regulated online services.

Your Rights Regarding Cookie Data

Where cookie data is linked to personal data, you retain certain rights under applicable data protection principles. These rights apply to data held about you as a registered user of the platform.

Access and Deletion

You may request access to personal data associated with your account, including data derived from cookie tracking. Requests can be submitted through the account support process. MonoPlay will respond within the timeframe required under applicable data protection rules.

You may also request deletion of personal data where retention is no longer necessary or where you withdraw consent. Some data must be retained for regulatory, AML or compliance reasons and cannot be deleted on request alone. Where deletion is not possible, the basis for retention will be explained.

Restriction and Objection

You can object to certain types of data processing or request that processing be restricted while a dispute is resolved. These rights apply primarily to data processed on the basis of legitimate interests or consent. For processing necessary to fulfil a contract or meet a legal obligation, restriction rights are more limited.

• 🪄 Right to access your personal data on request
• 🗑️ Right to request deletion where no retention basis exists
• ✋ Right to object to processing based on legitimate interests
• 🔐 Right to restrict processing during dispute resolution
• 📤 Right to data portability in a structured, readable format

Changes to This Policy

MonoPlay may update this Cookie Policy to reflect changes in technology, regulation or operational practice. When material changes are made, users will be notified through the platform or by email where required.

The updated policy will carry a revised date at the top of the page. Continued use of the platform after a policy update constitutes acknowledgement of the revised terms. If you disagree with any change, you should stop using the platform and contact support to discuss your account options.

Contact Information

If you have questions about this Cookie Policy, how your data is used or how to exercise your rights, you can reach the MonoPlay support team through the official support channels listed on the platform.

How to Get in Touch

Support is available through 24/7 live chat, the ticket-based contact system and the account help centre. For data protection enquiries, including requests for access, deletion or restriction, the written support route is recommended to create a clear record of your request.

Lumina Holdings Limitada, operating under registration number 3-102-924718, is the responsible entity for data processing matters connected to the MonoPlay platform. All formal data requests should reference your registered account details to allow efficient handling.